Worst app and support ever

Recently the board omits previously played words even if the are the first word played. All the app says is oops. After a few hours or days it puts back the missing word. Also it adds up words quite incorrectly sometimes omitting to give credit for other words if several are made. I dont think the admins care!
I appreciate the update to current dictionaries at last. This should be done within a week of new dictionary availability! For such a simple app is is disappointing that they seem to make such little effort for it to be a good experience. It is still slow but less often unavailable by " poor network connection" teacher is better and less obnoxious. I would like to place a tile on the board and scramble just the other tiles... More like the real experience. I no longer get the keyboard at right angles to the game. A great relief!i called customer service. They transfered me to technical who picked up after 30 minutes wait on hold...then dropped the call after 2 seconds! Impossible to actually get help. Hard to fathom how an app this simple can be so bad

Sarawelder about SCRABBLE Premium, v5.20.0