Great game, Support is tuning in to user frustration/ connectivity IS IMPROVED!!!

Update: 9/27/17 user names and recently reset passwords still dont work! Tech Support informed me its a known issue and will not be fixed soon; how long I asked? "could be at least 7 days or more. "
So much for Scrabble being available for users.

Update: 9/23/17 still no access; cant login at all, tech support called me last evening said its a known issue and would be fixed soon; maybe tomorrow.
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Ok I spoke too soon! Today September 21, less than two weeks after my last review, my husband and I both are unable to log onto Scrabble. We both received emails from EA to our correctly designated email accounts prompting us to reset our passwords due to a possible security breach. We both verified the authenticity of these emails and proceeded to reset our passwords as directed. We have both been unable to access our accounts with any password since this password reset occurred and unable to reach EA support without waiting an hour for a phone call.
Just the facts.

September 2017
Great news! 2 months and only 1 network disconnection issue! Way to go guys! Thanks for listening to users! Scrabble stays connected without pesky network drop-offs!

Спасибо большое
Spasibo bolshoye

June 2017
Features/functions work but frequent and random auto-log outs are STILL VERY FRUSTRATING!!

5/2017 update: still playing; when the game works its a great game! But network connectivity is intermittent at best and every time theres an iOS update for the iPhone its like nobody at Scrabble knew it was coming or tested it for their app. Really the game is worth supporting; come on guys !! give us some support!

Upgrades usually are a bust; its like we are the testers. Logins take forever to get straightened out, no forewarning of new functions or features coming. Otherwise when it works it a great game! I play on an iPhone and the graphics and sound are fine.
January upgrade broke logins in EA: unable to stay logged in; havent been able to play another EA user since January !!its March !
April 2017
Addendum
SSDD!!
A year later and still network failures; logins stop off active user list; days go by without being able to login and there is no apparent awareness by the Support Staff when there is an IOS upgrade on the iPhone platform that might require testing or programming changes to the Scrabble app. Please you guys in St Petersburg help this great game!

DWord Gurl about SCRABBLE Premium, v5.21.1