Horrible customer support

I pay eight dollars for this game, my wife downloads it with family sharing. It does NOT WORK with multi player. Customer support said don’t use Origin to does not work for scrabble so I was told to use Facebook instead. I’m always account scrabble can’t see her friends. I call back customer support and then they told me not to use Facebook because it doesn’t work and they didn’t what to do. How do I get my money returned.

Davezona about SCRABBLE Premium, v5.24.0